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TELEFUNDRAISING
© David James / WWF-Malaysia

1. What is Telefundraising?

Telefundraising is a fundraising campaign where potential donors whom has shown interest to support WWF-Malaysia, are contacted via phone call and invited to support WWF-Malaysia as a donor. Anyone who gets the phone call will have the chance to chat with our dedicated and friendly telefundraisers about how they can make a regular monthly donation.
 

2. Who is the WWF-Malaysia’s Telefundraising team?


You can also contact the WWF-Malaysia team directly via email at kawan@wwf.org.my or call our hotline 1 300 13 9936 for further verification.
 

3. Why doesn’t WWF-Malaysia use its own staff for Telefundraising?

As much as we would like to, we are unable to bear the considerable cost of setting up and maintaining a team large enough to manage this new fundraising section. Partnerships with telefundraising service providers enable WWF-Malaysia to save costs and channel much more of your valuable donations directly to our conservation programmes.
 

4. What happens to the funds raised?

The funds raised are used by WWF to carry out scientific fieldwork, environmental education, and policy work with the government and community programmes that aid nature conservation.
 
Please refer to our Audited Financial Statements for more information.

5. Do the telefundraising service providers get a commission from my donation?

No. The telefundraising service providers does not earn any commission or percentage from your donation. They are paid a fixed fee by WWF-Malaysia, separate from donor contributions.    
 

6. I have some feedback regarding a WWF representative. What should I do?

Please contact our Donor Support team at 1 300 13 9936 or kawan@wwf.org.my with your feedback. Where possible, please include: 

  • Representative's name 
  • Date and time of the encounter 
  • Location of the encounter 
  • Any other relevant details (e.g. photos) 

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