1. What is the face-to-face fundraising programme about?
This programme is specially constructed for members of the public who are interested in donating and supporting WWF-Malaysia’s nature conservation work on a monthly basis. Conservation needs to be long term to be effective. As a non-profit organisation that does not obtain any fixed grants, WWF-Malaysia rely on regular donations in order to protect Malaysia’s endangered species and spaces.
2.Which parties are involved in this programme?
There are 3 parties: WWF-Malaysia, Raise4U and SG Support Services Sdn Bhd.
We have engaged Raise4Uwho promotes this programme by sending small teams of trained fundraisers to promote this face-to-face fundraising programme at popular venues in Kuala Lumpur, Selangor and other states.
SG Support Services Sdn Bhd helps us to manage this programme's administrative work.
3. Why does WWF use an agency for face-to-face fundraising?
As much as we would like to use only our own staffs, we are unable to bear the extensive cost of setting up a team large enough to accommodate and run this programme. By partnering with fundraising agencies like Raise4U
, WWF-Malaysia does not only save costs but also allow us to channel more of your valuable donations directly to our conservation programmes.
4.Why doesn’t WWF use volunteers?
Face-to-face fundraising is a regular, professional job that requires long-term commitment, hard work and specific skills. All WWF representatives undergo intensive training by WWF and Raise4U before they begin work. While we sincerely acknowledge our volunteers for playing a valuable role in certain fundraising activities, their commitments outside WWF is beyond our control thus making them not ideal for this particular type of programme.
5.Does Raise4U get a commission from my donation?
No, Raise4U does not. Raise4U receives a single, one time fixed fee from WWF’s pre-allocated fundraising budget. Your donations are received directly by WWF-Malaysia.
6.What happens to the funds raised?
The funds raised are used by WWF to carry out scientific fieldwork, environmental education, policy work with the government and community programmes that aid nature conservation.
7.How do I know the authenticity of the representative?
All our representatives are required to carry their ID badge and you can also contact the WWF-Malaysia team directly via email at email@example.com or call our hotline 1-300-88-99369 for further verification by providing us with the full name and phone number of the representative you wish to verify.
8.I have some feedback regarding a WWF representative. What should I do?
We are always striving to improve so we would really appreciate it if you could contact us directly with your feedback regarding our representatives. To enable us to better attend to your feedback, please also provide us with the following information where possible:
a. Name of representative
b. Date and location of encounter with our representative
9.How do I cancel / stop my monthly donation to WWF?
Every ringgit is crucial to carry out our conservation work and we hope we continue to merit your kind support. However, should you ever need to discontinue your donation, all you have to do is provide us with a 30-day written notice before your next deduction date. If you are unable to carry on with your financial support to WWF, please contact us so that we may advise you further on how you could continue to help us in our quest to conserve.