Direct Debit Donor Programme (DDDP) FAQ | WWF Malaysia

Direct Debit Donor Programme (DDDP) FAQ

Q: What is the WWF Direct Debit Donor Programme (DDDP)?
A: DDDP is a donation programme specially designed for members of the public who are interested in supporting WWF-Malaysia’s nature conservation work on a monthly or 4-monthly basis. Conservation needs to be long term to be effective. As WWF-Malaysia is a non-profit organisation that does not receive any fixed grants, we need regular donations to continue protecting Malaysia’s endangered species and spaces.

In the past, we discovered through our interaction with the public that many people wanted to donate to WWF more regularly but in smaller amounts. Hence, DDDP is an answer to that request.

Q: How does WWF promote the DDDP?
A. DDDP is promoted face to face, an easily accessible and friendly method of giving members of the public a chance to find out more about WWF’s conservation work. DDDP is promoted at various places including events, shopping malls and residential areas in Kuala Lumpur, Selangor and other states. The face to face approach makes it easier for those who do not have the opportunity to contribute through other channels, such as visiting our office and website or calling us, to express their support.

Q: Which parties are involved in this DDDP?
A: There are 3 parties: WWF-Malaysia, Asian Support Direct Sdn Bhd and SG Support Services Sdn Bhd.
We have engaged Asian Support Direct Sdn Bhd, a reputable international marketing company which promotes this programme through its division, Support Direct; to send small teams of trained fundraisers known as WWF representatives to promote the DDDP at popular venues in Kuala Lumpur, Selangor and other states.
SG Support Services Sdn Bhd, our other partner, helps us to manage this programme's administrative work.

Q: How much is the monthly or 4-monthly donation?
A: Monthly donations are set at RM38, RM58 and RM88. It is really a small sum to put aside (only RM1.26, RM1.93 or RM2.93 per day!) and yet this sum will go a long way towards protecting Malaysia's natural beauty.
4-monthly donations are set at RM152, RM232 or RM352 and deductions are made once every 4 months. It works out to exactly the same amount as RM38, RM58 or RM88 respectively a month, except that deductions are less frequent. 4-monthly donations help WWF reduce the administrative costs of the programme.
At any one point, WWF conducts over 75 projects all over Malaysia - every donation is highly valued and crucial for us to continue our work.

Q: How can I make a monthly or 4-monthly donation to WWF?
A: 2 methods: Through Credit Card (CC) or via auto-debit from a CIMB/Maybank (MBB)/RHB bank account.

(Note: WWF representatives are not authorized to accept cash donations.  Donation method via cheque ONLY when the donor prefers NOT to donate through CC or CIMB/MBB/ RHB bank account)

Q: Why does the Programme only have monthly or 4-monthly donation schemes?
A: As WWF is a non-profit and non-governmental organisation that depends on public donations, our conservation work is largely funded by good hearted individuals like you. We need consistent funding to enable us to plan our conservation work and continue protecting Malaysia’s natural beauty. Your generosity and monthly or 4-monthly donations will help WWF carry out long-term programmes aimed at protecting, and leaving future generations, a living planet.

Q: Why doesn’t WWF use its own staff for DDDP?
A: As much as we would like to, we are unable to bear the considerable cost of setting up a team large enough to manage and carry out the DDDP. That is why we are partnering with a market leader like Asian Support Direct that specializes in face-to-face marketing. This partnership enables WWF-Malaysia to save costs and channel much more of your valuable donations directly to our conservation programmes.

Q. Why doesn’t WWF use volunteers?
A. Face to face fundraising is a regular, professional job that requires long-term commitment, hard work and specific skills. All WWF representatives undergo intensive training by WWF and Asian Support Direct’s division, Support Direct, before they begin work. While we sincerely thank our volunteers for playing a valuable role in specific fundraising activities, their commitments outside the time that they generously donate to WWF mean that they are not the ideal candidates for this particular type of programme.

Q: Does Asian Support Direct get a commission from my donation?
A: No, Asian Support Direct does not. Asian Support Direct receives a single, one time fixed fee from WWF’s pre-allocated fundraising budget. Your donations are received directly by WWF.

This year, WWF has set aside a fundraising budget of 17% of the previous year’s income to fundraise this way.

Q: What happens to the funds raised?
A. The funds raised are used by WWF to carry out scientific fieldwork, environmental education, and policy work with the government and community programmes that aid nature conservation.

Q. How do I know the authenticity of the representative?
A. All our representatives are required to carry their ID badge.  You can also contact us directly (WWF contact details as below) for further verification by providing us with the full name or ID badge number of the representative you wish to verify.
Q. I have some feedback regarding a WWF representative.  What should I do?
A. We are always striving to improve so we would really appreciate it if you could contact us directly (WWF contact details as below) with your feedback regarding our representatives.  To enable us to better attend to your feedback, please also provide us with the following information where possible:
a. Name of representative
b. Date and location of encounter with our representative
Q. How do I cancel/ stop my monthly of 4-monthly donation to WWF?
A. Every ringgit is crucial to carry out our conservation work and we hope we continue to merit your kind support. However, should you ever need to discontinue your donation, all you have to do is provide us with a 30-day written notice before your next deduction date. If you are unable to carry on with your financial support to WWF, please contact us so that we may advise you further on how you could continue to help us in our quest to conserve. Our contact details can be found below:-

Donation and Merchandise Enquiry

1 300 88 99369 (WWFMY)    
One number for donation and merchandise enquiries

Operation Hours:

Monday - Friday, 8:30am - 5:00pm
Direct Debit Donor Programme (DDDP) Contacts:

Direct Debit Donor Programme (DDDP)
Asian Support Direct Sdn Bhd - DDDP 
Marketing arm 
Level 18, Axiata Tower, No.9 Jalan Stesen Sentral 5, 
KL Sentral, 50470 Kuala Lumpur, Malaysia
Tel: +603 22622300 (for inquiries on DDDP/ WWF representatives)
Fax +603 22622301

WWF-Malaysia Contact:
Nur Aliah Mohd Nordin
03- 7450 3773 ext 6305

SG Support Services – DDDP Administration arm
Tel: +60322602200 (for change of details/ cancellations)
Fax: +60322602211
Contact person: Prakash Munyandy

WWF-Malaysia Customer Service Team
Tel: 1 300 88 99369 (for inquiries on donations/WWF's work)
Fax: +60378035157
Thank you for your time.