Customer Service and Telemarketing | WWF Malaysia

Customer Service and Telemarketing



Customer Service

1. Who is the WWF-Malaysia’s Customer Service Team?
SigMax-e is an authorised service provider for WWF-Malaysia and represents us as our Customer Service team.

2. Why doesn’t WWF-Malaysia use its own staff for Customer Service?
As much as we would like to, we are unable to bear the considerable cost of setting up a team large enough to manage our Customer Service section. This partnership with SigMax-e enables WWF-Malaysia to save costs and channel much more of your valuable donations directly to our conservation programmes.

3. What is SigMax-e’s responsibility?
SigMax-e is responsible for handling our day-to-day donor enquiries through telephone (Hotline: 1300 88 99369 ) and email ( kawan@wwf.org.my). Besides handling donor enquiries, SigMax-e also works on the backend of our donation and merchandise processing.

4. Does SigMax-e get a commission from my donation?
No. Sigmax-e only receives a monthly fixed fee from WWF-Malaysia’s pre-allocated fundraising budget. Your donations are received directly by WWF-Malaysia.

5. How do I know the authenticity of the representative?
Our representatives will use this email address wwfmalaysia@sigmax-e.com when replying to your online enquiry and this telephone number 03 2027 4627 to call you. You can also contact us directly via email at kawan@wwf.org.my for further verification by providing us with the full name and phone number of the representative you wish to verify.

6. I have some feedback regarding a WWF representative. What should I do?
We welcome your feedback as it helps us improve our service to you. To enable us to better attend to your feedback, please also provide us with the following information where possible:

a. Your full name
b. Your contact details (phone / email)
c. Name of representative you talked to
d. Date and time of encounter with our representative

SigMax-e Contacts:

Sigmax E Service Sdn Bhd
4810-1-38
CBD Perdana 2,
Persiaran Flora,
Cyber 12,
63000 Cyberjaya,
Selangor, Malaysia
Tel: 1 300 88 99369 (Hotline)
Fax: +603 8686 2056


Telemarketing

1. Who is the WWF-Malaysia’s Telemarketing Team?
Aegis BPO Malaysia Sdn Bhd is an authorised service provider for WWF-Malaysia and represents us as our Telemarketing team.

2. Why doesn’t WWF-Malaysia use its own staff for Telemarketing?
As much as we would like to, we are unable to bear the considerable cost of setting up a team large enough to manage our Telemarketing section. This partnership with Aegis BPO Malaysia enables WWF-Malaysia to save costs and channel much more of your valuable donations directly to our conservation programmes.

3. What is Aegis BPO Malaysia’s responsibility?
Aegis BPO Malaysia is responsible for our outbound calls for donation upgrades and reactivation purposes.

4. Does Aegis BPO Malaysia get a commission from my donation?
No. Aegis BPO Malaysia only receives a monthly fixed fee from WWF-Malaysia’s pre-allocated fundraising budget. Your donations are received directly by WWF -Malaysia.

5. How do I know the authenticity of the representative?
Our representatives will use these telephone numbers 03-7661 9000 & 03-7661 9200 to call you. You can also contact us directly at kawan@wwf.org.my for further verification by providing us with the full name and phone number of the representative you wish to verify.

6. I have some feedback regarding a WWF representative. What should I do?
We welcome your feedback as it helps us improve our service to you. To enable us to better attend to your feedback, please also provide us with the following information where possible:

a. Your full name
b. Your contact details (phone / email)
c. Name of representative you talked to
d. Date and time of encounter with our representative

Aegis BPO Malaysia Sdn Bhd Contacts:

Aegis BPO Malaysia Sdn Bhd,
Level 6, Symphony House,
Pusat Dagangan Dana 1, Jalan PJU 1A/46,
47301, Petaling Jaya, Selangor, Malaysia.
Contact Person: Mr. Philbert Jee
Email: philbert.jee@aegisbpo.com.my 


WWF-Malaysia’s Contacts:

WWF-Malaysia
1, Jalan PJS 5/28A
Petaling Jaya Commercial Centre (PJCC)
46150 Petaling Jaya
Selangor, Malaysia
Contact Person: Ms. Helen Albert Willy
Email: hwilly@wwf.org.my
Tel: +603-7450 3773 ext 6304